Privacy Policy

At iRide360™ Luxury Transportation ("iRide360," "we," "our," or "us"), protecting your privacy is one of our highest priorities. We are committed to handling your personal information responsibly and transparently whenever you use our website, booking platform, mobile services, or communicate with our team.

We do not sell your personal information to outside companies. Any data we collect is used only to operate our services, improve your experience, and provide safe, reliable luxury transportation.

This Privacy Policy explains what information we collect, how it is used, and what choices you have regarding your personal data.

1. Scope of This Policy

This Privacy Policy applies to individuals who visit our website, create an account, request a quote, or book transportation services ("Customers" or "Clients").

It does not apply to independent chauffeurs, affiliate companies, or transportation partners operating under separate agreements. If you interact with iRide360 in more than one role, different privacy terms may apply depending on your interaction.

2. Information You Provide to Us

We collect information that you voluntarily provide when you:

• Create an account or submit a reservation
• Request pricing or transportation services
• Contact customer support
• Subscribe to updates or promotions
• Submit reviews or feedback

Information may include:

• Full name
• Email address
• Phone number
• Pickup and drop-off details
• Payment information
• Account login credentials
• Service preferences

Providing certain details is necessary for booking and managing transportation services.

3. Information Collected Automatically

When you use our website or booking engine, certain technical information may be collected automatically.

Location Information

With your permission, we may access location data to improve pickup coordination, trip planning, and service accuracy.

Usage Information

We may collect information about how visitors interact with our website, including pages viewed, booking actions, and preferences.

Device Information

This may include browser type, operating system, device identifiers, IP address, and language settings.

Cookies & Tracking Technologies

Our website may use cookies or similar tools to:

• Maintain your booking session
• Improve site performance
• Understand user behavior
• Deliver relevant offers

You may control cookies through your browser settings.

4. Transaction & Communication Information

When you request a ride or contact us, we may collect:

• Reservation details (date, time, vehicle, pricing)
• Payment confirmations
• Customer service communications
• SMS or call timestamps related to your booking

This information helps us manage trips and maintain service quality.

5. Information From Third Parties

We may receive information from trusted partners such as payment processors, corporate travel managers, or affiliate transportation providers when necessary to complete a booking or improve services.

6. How We Use Your Information

We use personal information to:

• Process and manage reservations
• Send booking confirmations and updates
• Assign chauffeurs and coordinate trips
• Provide customer support
• Improve platform performance and safety
• Prevent fraud or misuse
• Send important service notifications

With your permission, we may also send marketing emails, promotions, or service updates. You can opt out at any time.

7. Sharing of Information

We only share information when required to provide services:

With Chauffeurs or Transportation Partners

Necessary trip details such as your name, pickup location, and contact information may be shared with assigned chauffeurs.

With Service Providers

We work with trusted vendors who assist with payment processing, website hosting, analytics, and communication tools. These providers are required to keep your data secure.

Legal Requirements

Information may be disclosed if required by law, legal process, or to protect safety, rights, or property.

Business Operations

If iRide360 undergoes a merger, acquisition, or restructuring, information may be transferred as part of business continuity.

We do not sell or rent personal information for third-party advertising purposes.

8. Messaging & Marketing Communications

If you opt in to receive communications, we may send:

• Booking confirmations
• Chauffeur updates
• Ride reminders
• Promotional offers or announcements

Your phone number and messaging consent will never be sold or shared for unrelated marketing.

You may unsubscribe from promotional communications at any time.

9. Your Privacy Choices

Access or Update Information

You may request corrections or updates to your personal information by contacting us.

Account Deletion

You may request account removal, subject to legal or operational data retention requirements.

Location Permissions

Location access can be disabled through your device settings, though some features may be limited.

Marketing Preferences

Follow unsubscribe instructions in emails or messages to stop receiving promotions.

10. California Privacy Rights

California residents may request information about how their personal data is used in accordance with applicable privacy laws. We do not sell personal information to third parties for direct marketing purposes without consent.

11. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access or misuse. While no system can guarantee absolute security, we continuously work to protect your data.

12. Updates to This Policy

We may update this Privacy Policy periodically. When significant changes are made, we will update the effective date and post the revised version on our website.

13. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Email: Support@iride360.com